FAQ
How Do I Place An Order?
Placing order is easy and simple, just follow the instructions on your processing item
Payment & Shipping
You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’ and view your order. If the status shows ‘Track This Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has been sent with your local postal service and isn’t trackable.
Secure Ordering & Payment Options
you can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
Returns & Refunds
Do you want to return something? No problem! Returns are FREE for UK customers.
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We've extended our Returns Policy for Christmas 2017. For more information, click here.
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You can return any item for a refund within 28 days of receiving your original order.
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You can also exchange your item within 28 days, as long as the new item has the same product code as the original product you ordered. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.